Refund and cancellation policy

This policy explains how to cancel a Bagdor subscription and when payments are refunded. It applies to payments made to Sort String Solutions LLP, 1/91, Viram Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India, for Bagdor, its distributor management software. It is part of our terms and conditions.

Free demo

The demo is free. Nothing is charged until you accept a quotation and the subscription starts.

Cancelling your subscription

• You can cancel at any time by email to info@bagdor.in or by WhatsApp on +91 96962 25851, from the registered mobile number or email address of the account.
• Please give at least 30 days’ notice. The subscription ends at the end of the billing month in which the notice period ends, and no further bills are raised after that.
• The service keeps working until the subscription ends, so you can finish your work and export your data.
• We confirm every cancellation in writing.

Refunds

• Setup fee: refunded in full if you cancel before setup work starts. Once we have started setting up your account, loading your data or training your team, the setup fee is not refundable.
• Monthly subscription: billed in advance. A month that has already started is not refunded, but you can use the service until the end of it. Any months paid in advance beyond the notice period are refunded.
• Duplicate or failed payments: if you are charged twice, or money leaves your account but the payment fails, the extra amount is refunded in full.
• Billing mistakes: if we bill you wrongly, we correct the bill and refund or adjust the difference.
• Payments to distributors: payments that retailers make to their distributor through Bagdor go to the distributor. Refunds for those are handled by the distributor, not by Bagdor.

How refunds are paid

• Refunds go back to the original payment method: the same card, bank account or UPI ID.
• We process approved refunds within 7 working days. Your bank or card company may take a further 5–7 working days to show the money in your account.
• GST is refunded or adjusted as allowed under GST rules, with a credit note where needed.

How to ask for a refund

Email info@bagdor.in with the subject “Refund or cancellation”, or WhatsApp us on +91 96962 25851. Include your business name, the registered mobile number, the invoice or payment reference, and the reason. We reply within 2 working days.

Contact us

By email: info@bagdor.in
By phone: +91 96962 25851
By post: Sort String Solutions LLP (Bagdor), 1/91, Viram Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India